Keane Ceramics has earned a reputation for quality products, genuine service, and strong relationships with artists, schools, studios, and hobbyists alike. It’s a business with history, heart, and pride behind it, supported by a team that genuinely cares about the people they work with and the customers they serve.

Thread Recruitment is proud to partner with Keane Ceramics in the search for a Retail Manager to lead their retail and warehouse team, oversee day-to-day operations, and help ensure the business continues to run smoothly as it grows.

If you enjoy balancing people leadership with operational responsibility and take pride in creating great experiences for both customers and team members, this is the opportunity for you.

What You'll Be Doing

This is a hands-on leadership role where you'll oversee retail and warehouse operations, support and develop a small team, and help ensure customers continue to receive the high level of service Keane is known for.

Your responsibilities will include:

• Supporting the operation of the retail store and warehouse

• Leading, coaching, and developing the retail and warehouse team

• Providing knowledgeable and professional customer service

• Rostering, onboarding, training, and team coordination

• Overseeing inventory management, purchasing, stock control, and stocktakes

• Identifying opportunities to improve systems, processes, and operational efficiency

Who You Are

You're a people-first leader who enjoys supporting and developing teams while delivering a high standard of customer service. You're equally comfortable working with people, systems, inventory, and day-to-day operations, and aren't afraid to roll up your sleeves when needed.

You'll ideally bring experience in:

• Retail, store, showroom, or trade retail management

• Leading, coaching, and developing small teams

• Inventory management, purchasing, stock control, and stocktakes

• Delivering high standards of customer service and relationship management

• Coordinating day-to-day operations and improving business processes

• Working with inventory management or ERP systems such as Cin7 or similar platforms

Experience within ceramics is ideal, but not essential. We're more interested in your leadership ability, customer service mindset, and ability to balance people, process, and operations.

Why Join Keane Ceramics?

Keane Ceramics is a family-run, female-led business built on high standards, genuine care, and a team that takes pride in their work.

With a small team and a hands-on leadership style, you'll have the opportunity to make a visible impact and play an important role in the business's success.

You'll work closely with the leadership team, take ownership across people, operations, inventory, and purchasing, and enjoy the stability of a well-established business with long-term career potential.

Apply Now

If you're ready to take ownership of a key part of the business and play an important role in Keane’s continued success, we'd love to hear from you.

Apply now or contact connect@threadrecruitment.com for a confidential conversation.